Frequently Asked Questions

General

• What does TruEra do?
• Who uses TruEra?
• What are the usage limits for TruEra's SaaS Diagnostics free trial?
• How long does my free access last? When does it expire?
• What type of models are supported by TruEra's free SaaS product?
• How many accounts can I have with TruEra?

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Security & Privacy

• What are your policies regarding security and operations?
• Who has access to the data I upload?

Platform Architecture

• How are TruEra services managed?
• How does TruEra interact with my models and data?

Installation and Setup

• How do I install the TruEra client on my local machine?

Data Ingestion

• Why can't I find data I previously uploaded?
• Is there a limit on how much data I can upload/ingest?
• Which data formats and stores are supported?
• Can TruEra ingest data from my local files?

Model Ingestion

• Can I ingest my model(s) with TruEra's free SaaS product?

Diagnostics

• Does TruEra offer model comparison capabilities?
• How do I determine the correct fairness metric(s) to apply?
• Which fairness metrics does TruEra support?
• What does model bias/fairness really mean?
• Does TruEra identify when my model is biased against protected classes?
• How can TruEra help me understand the reliability of my model's prediction?

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Monitoring

• How can I get access to TruEra's monitoring product?