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  1. TruEra Support
  2. Frequently Asked Questions

Frequently Asked Questions

Answers to the most commonly encountered issues and inquiries.

Security & Privacy

  • Security and Operations

General

  • What does TruEra do?
  • Who uses TruEra?
  • What type of models are supported by TruEra's free SaaS product?

Platform Architecture

  • How are TruEra services managed?
  • How does TruEra interact with my models and data?

Installation and Setup

  • How do I install the TruEra client on my local machine?
  • How long does my free unlimited access last? When does it expire?

Data Ingestion

  • Which data formats and stores are supported?
  • Can TruEra ingest data from my local files?

Model Ingestion

  • Can I ingest my model(s) with TruEra's free SaaS product?

Diagnostics

  • Does TruEra offer model comparison capabilities?
  • How do I determine the correct fairness metric(s) to apply?
  • Which fairness metrics does TruEra support?
  • What does model bias/fairness really mean?
  • Does TruEra identify when my model is biased against protected classes?
  • How can TruEra help me understand the reliability of my model's prediction?
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